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Store Policies

Payment Methods Accepted

For your security we currently only accept PayPal for payments through our website.  You do not need to have a PayPal account to pay us using this method, all major credit and debit cards can be used.

Refunds

You may return your book purchase to us within 30 days of receiving it, in its original condition, for a refund of the original purchase and shipping cost. The buyer will be responsible for costs of returning the purchase.  If the reason for returning the book is due to an error on our part we will refund both the original charge and the costs of return postage. Should you wish to return a book, please contact us first, via email or telephone, so we are expecting it.

If returning a book, please use the original packing materials, if possible; if not then please ensure that the book is adequately protected. Please obtain and retain a "proof of posting" or equivalent.

Availability

Whilst we do our best to ensure that all books listed on our website are available there are very rare occasions where the title in question is lost, stolen or strayed. Therefore being listed on our website does not guarantee availability.  If a title is unavailable we will let you know as soon as possible, and use our best endeavours to minimise any inconvenience thus caused. If a book is not available, you will not be charged or, if you chose to pay using PayPal, we will issue a full refund.



Questions, comments, or suggestions
Please write to info@chaucerheadbookshop.co.uk
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